We do not accept returns. We offer exchanges if an error was made by us. All packages are double checked before shipping to ensure you receive what you ordered!
Please take the time to view the details provided on this website so there are no surprises when your order arrives. Every detail from the unique design to size and color is explained.
We try to accurately represent fabric colors but internet colors may differ from actual fabric colors. Email any questions as we are happy to help!
Duck Canvas is one of the heavier weight fabrics, though, not 100% indestructible to our dogs that can chew rawhide bones with no effort at all. If you have a pet that likes to play with or chew bedding, only allow them to have it when you are around to teach otherwise as a safety precaution!
All of our products are made to order. Once an order has been placed your account is charged at that time and your fabric color preference is ordered immediately, therefore, no refunds will be given.
We use the USPS with Delivery Confirmation for all packages. Shipping in the US is $7.95. Each additional dog bed cover or dog crate cover ships for only $3 more.
International shipping via First Class Mail. Cheaper rate-slower shipping. Estimated delivery "varies by country" as quoted by the USPS. Tracking is not offered with First Class Mail! We ship worldwide on a regular basis and have seen packages take anywhere from two to seven weeks to arrive once shipped. To reiterate you will not get a tracking number for First Class and they do not give an estimated delivery time. Please note: We do not mark gift on our packages. Customs fees/duties are the sole responsibility of the buyer. If you are interested in a shipping upgrade to Priority Mail with a Tracking Number, email us the quantity, size and destination and we will get back to you with a shipping price quote.
If you have any questions, feel free to contact us. Thank you!